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Case Studies

Real client cases that transformed their operations with our technology solutions.

Ambev Case Study: Legal Workflow Automation for Sponsored Events
29 de jul. de 2026

Ambev Case Study: Legal Workflow Automation for Sponsored Events

How Agence turned Ambev's manual legal and financial bottleneck in sponsored events management into a single, automated, traceable workflow, built as a custom web and mobile platform.

How to Reduce Average Handle Time in Call Centers: The Vivo Case
29 de jul. de 2026

How to Reduce Average Handle Time in Call Centers: The Vivo Case

In 2009, Vivo had a chaotic call center that was also one of its biggest cash generators. Here's how Agence applied a consulting method that cut average handle time by 30% and was later replicated at Nextel.

Toyota Digital Transformation Case Study: A Long-Term Tech Partnership
15 de jul. de 2026

Toyota Digital Transformation Case Study: A Long-Term Tech Partnership

This Toyota digital transformation case study looks at two very different projects, a corporate e-learning platform and a hybrid workplace attendance system, that show what a mature, long-term technology partnership actually looks like in practice.

Bradesco Case Study: Judicial Deposits Management System That Endured 20 Years
15 de jul. de 2026

Bradesco Case Study: Judicial Deposits Management System That Endured 20 Years

This Bradesco case study on a judicial deposits management system traces nearly two decades of partnership with Agence, from a rescued 2004 bid to a renewed contract with Bradesco and a new engagement with Banco do Brasil.

LATAM Airlines AOG Case Study: Transforming Aviation Maintenance
15 de jul. de 2026

LATAM Airlines AOG Case Study: Transforming Aviation Maintenance

Discover how Agence helped LATAM Airlines move from manual spreadsheets to an integrated AOG management portal, cutting aircraft downtime and exposure to airport fines.

AOG Management: How LATAM Airlines Cut Aircraft Downtime
15 de jul. de 2026

AOG Management: How LATAM Airlines Cut Aircraft Downtime

With a fleet of over 330 aircraft and manual processes running on spreadsheets, LATAM Airlines needed to solve one of aviation's costliest problems: AOG. Here's how Agence structured that transformation.